Harrington, H. J. (2012). Streamlined process improvement: The breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits. New York: McGraw-Hill.
Chicago Style CitationHarrington, H. J. Streamlined Process Improvement: The Breakthrough Strategy to Reduce Costs, Improve Quality, Increase Customer Satisfaction, and Boost Profits. New York: McGraw-Hill, 2012.
MLA CitationHarrington, H. J. Streamlined Process Improvement: The Breakthrough Strategy to Reduce Costs, Improve Quality, Increase Customer Satisfaction, and Boost Profits. New York: McGraw-Hill, 2012.
Warning: These citations may not always be 100% accurate.